OUR SERVICE DESIGNED FOR YOU
PROFESSIONAL AND CUSTOMIZED COSTUMER SERVICE
Our customer service is composed of experienced people that are always available for the client:
- Shipment monitoring (with a particular attention to: sampling, shipment with imperative delivery, dedicated services)
- Support in booking shipment management (verification of documents, pre-alert)
- Support in cash on delivery shipment management (notice by phone)
- Telematic connection assistance (shipment detail transmission)
- Track and Trace support
- Support in shipment management with customs operations
- B2C shipment management, also with COD
- Customer care
Advanced technology and software implementation allows us to choose a smart approach for all our services, in order to take advantage of all the opportunities that digitalization offers.
All our clients have a dedicated assistant that constantly deals with: